Naturally, we want you to be completely satisfied with the way we look after your super. So if you have a problem or think an error has been made, please let us know, so we can fix it promptly. We welcome your feedback and view it as an opportunity to improve our services.
Begin with an enquiry
Most of the time, it's best to begin by contacting us with a general enquiry. Simply contact us and our helpful staff will work to answer your questions or resolve your concerns.
If you're still not happy
If you're still not happy with our response at this stage, you can make a formal complaint. Formal complaints undergo a specific process to ensure they are handled fairly and reasonably.