You can now:

  • Check your account balance and recent transactions
  • Update your contact details
  • View or change how your super is invested 
  • Check your insurance cover
  • Combine your super accounts
  • View or change your account beneficiaries
  • Grab your BPay details so you can top up and watch your super grow (ka-ching!)
  • Get notified about important messages
     

Note: You need to be registered for our Member Online Services to use this app. Not registered? Don’t worry, that’s easy to fix, simply register here or join Kinetic Super

We’ve developed this app for you and we’re always on the look-out to improve. Drop us a line if you have any tips for us - we’d love to hear your ideas!  

 

Trouble viewing the app?

This app supports the latest operating version for iOS and Android, along with future versions. These are currently:

  • iOS versions 8 & 9
  • Android versions Lollipop (5.1x) and Marshmallow (6.0)
     

This release is available for superannuation accounts only and does not include pension accounts.

Got further queries? Check out the FAQs for further help.

Downloading the app

Who can use the App

What Devices does the Kinetic app run on

What do I need to do to get started using the app

How do I download the App (Android Phone)

Install on Android

  • Tap on the Google Play Store icon
  • Tap the search bar, type “Kinetic” to find the app.
  • Tap on the INSTALL 
  • Once downloaded, tap on the Kinetic app icon on your android phone.

How do I download the App (Iphone)

Install on Apple Iphone

  • Tap on the App Store icon on your Iphone 
  • Tap on the Search icon, type “Kinetic” to find the app
  • Tap on the “GET” button to begin downloading.
  • Once downloaded, tap on the Kinetic” app icon on your Iphone

Which smartphone versions are supported 

iOS – Version 9.0 and 8.0

Android – Version 6.0 “Marshmallow” and 5.0 Lollipop

Will the App be downloadable on Windows mobile devices?

No, the app is currently only available for Apple or Android smart phones

Will the app run on my blackberry/Nokia/other phone?

No, the app is currently only available for Apple or Android smart phones

It there a cost to download the App

No the app is free to download from both the Apple Store or Google Play Store

I have old mobile phone – will the app work

For versions earlier than

iOS – Version 9.0 and 8.0

Android – Version 6.0 “Marshmallow” and 5.0 Lollipop  you may still be able to use the app but may not be optimised for your operating system 

Will there be updated versions of the App and will I need to download the latest version of Kinetic Mobile app?

Yes, you’ll need to download the latest app either from the App Store or Google Play to enjoy the latest features and benefits. 

The app is free and takes just minutes to download

What amount of Data will I be downloading

[   ] – Still checking with the developers 

 

Logging in

How do I log in

You will need to be registered for Member Online Services (MOS) before you can use the app.  To register for MOS you will need to add in your Member Reference ID &, Date of birth and complete registration process.

How do I sign on with a four digit Pin Code

When you log in if you activate the PIN button, you will be asked to create a 4 digit pin code.   Thereafter you can use the Pin code to log in

When the Mobile App is updated, will I need to reset my 4 digit Pin Code sign in?

The device will remember your details after any automatic App update.  However, if you delete the App and reinstall, you will need to set up 4 digit pin code sign in again. 

What happens when I buy a new phone?

You will need to set up 4 digit pin code again. To do this, when signing in to APP, use the PIN button 

What happens if my device is stolen - will someone be able to access my accounts?

Another person would need your log in details (Member ID and password set on MOS) to access your accounts. You should call our contact centre on 1300 304 000 in the event your device is lost or stolen so we can reset your password as an added level of security. 

I can’t remember my 4 digit Pin code  - How do I reset my Pin Code

On the PIN code page is a link for “Forgotten PIN code”. Simply click this link, then log in using your MOS credentials and remember to slide the PIN button across to set up a new PIN on the way in.

Is the App Secure

As with all member data, Kinetic Super app uses a high level of security to ensure the privacy and safety of member accounts and information

How do I enable app notifications

To receive notification you need to be registered on the latest version of the Kinetic app with a data connection (3G/4G/Wi-Fi), have notifications enabled on our Iphone or Android phone and confirmed your mobile number.

 

To enable notifications Select Notification Centre via phone settings

Scroll down and select Kinetic Super

Select Alerts as the “Alert Style” and we recommend turning on Badge App icon, sounds, Show notification Centre and shown on Lock Screen

Load the Kinetic Super App