We understand that this can be a difficult time for you and your family and the pressure of making a claim can be a daunting and overwhelming experience.

We’re here to help you through the claim process, keep you informed along the way and we are committed to making a decision as quickly as possible.

The claim process

Notify us

  • Call us on 1300 304 000 to let us know you’d like to make a claim.
  • We’ll ask you a few questions about your claim and send you out a claim pack.

Application

  • Complete the claim pack and return the forms along with your supporting documentation. We’ve even included a checklist in your claim pack to help you understand all the information we need to assess your claim.
  • It’s important to remember that we may request original or original certified copies, which means you will need to post it back to us. Learn more

Assessment

  • Depending on the type of claim you have, you may deal directly with our  Insurer (CommInsure) or with a representative from our Claims Team at Kinetic Super
  • Once we’ve received your paperwork, your Case Manager will go through your forms and documents and contact you if we need more information from you, your employer, medical professionals (if applicable) or potential beneficiaries (for death claims only).

Decision

  • Once we’ve received all the forms and documentation to support your claim a decision will be made.
  • The Trustee of Kinetic Super will conduct an independent review of the claim prior to communicating it to you.
  • The decision will be communicated to you over the phone and formally in writing
  • If you agree with the decision and your claim has been approved, we’ll make the benefit payment in your nominated bank account

Objection

  • If you disagree with the decision we’ve made you can submit a written complaint with Kinetic Super.
  • We’ll investigate your complaint and if you are not satisfied with our response or we haven’t responded within 90 days, you may be entitled to lodge a complaint with the Superannuation Complaints Tribunal (SCT).